Shipping policy

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

In-store pickup

You can skip the shipping fees with free local pickup at CSG, 62 Goodall Close, Dandenong South, VIC 3175, Australia. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are: M-F 9-5pm. Please have your order confirmation email with you when you come.

International Shipping

Quotes for shipping outside of the United States, Canada, Australia, and New Zealand may be requested at support@velocirax.com. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. VelociRAX is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at support@velocirax.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes is Not available for our large rack boxes.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@velocirax.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will do our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@velocirax.com.